State Farm® Insurance Agent Susan Daigle

"Susan Daigle’s State Farm office exceeded all my expectations! Their response was quick, and I appreciate their thoroughness. Mary took the time to explain all of my options in detail, ensuring I understood every aspect of my coverage. I felt confident in the decision we made together. There’s nothing like peace of mind when it comes to protecting your home and cars, and it’s refreshing to work with a team that genuinely cares about their clients. I highly recommend Susan Daigle’s State Farm office to anyone looking for reliable insurance solutions!"

"Update......after speaking with my contractor when he returned from out of the country. He mentioned there were additional delays due to the fact that the Statefarm agent's office sent him outdated forms for my contractor to complete and submit the discount for the roofing shingles. Required him to complete the forms again and resubmt to the office. Office never mentioned any of this as another variable why everything was delayed and misled they had originally sent in all the documentation months prior and waiting for underwriters to review non existing documents. Lack of transparency, inaccuracies, and lack of professionalism. Poor service and experience. Property Claim damage took 4 months to be resolve. Unresponsive to mutiple calls and numerous emails to claims adjuster and agent's office. Required escalations to move the dial on the claim. Adjuster indicated understaff and lacked resources to handle claims loads. Agent didn't submit documentation for discount review when it was confirmed via email & stated underwriters review would take up to 30 days for underwriter to review. Statefarm nor agent missing correct or missing documentation when the claim adjuster had confirmed had all the documents and forwarded to the agent to submit for discounts. Requested several updates directly from agent for status after 45 days was advised office or agent never submitted to underwriters as led to believe in the emails. Office scrambled needed to contact my contractor who was out of the country when they realized didnt have the documents after 45 have passed. Located the discount information on Google in a few minutes the roof shingle does qualify Starefarm discount on thier website by manufacturer and class rating and didnt take 30 days. Ongoing and 2 months + pending. Still have not heard back from agent. Overall disappointment and gaps as you will only hear from claims dept. manager if submitted a poor survey but not during the claims process."

"It's a genuine pleasure to have Susan Daigle and her team working for us. All of her employees are great and know what they're doing bt, if you want someone that speaks plain and direct, talk to Jeff. He's all business, no fluff. My kind of a person. I've been with State Farm since my 16th birthday, it's 47 years later and I have nothing but good things to say about them."

"Called to cancel my insurance after a massive price increase for no reason (no claims). The guy who took the call made a stupid comment about people switching every 6 months not getting the best rates (I had been with them for years). The comment was both unprofessional and illogical since I just got a massive increase after having been with them for years. Made me wonder if he was mentally handicapped. He ended up not processing the cancelation correctly. I had to call back and get another woman to properly finish the job. Total fail."

"Got a competitive quote from State Farm in the mail. But when I called for a more formal quote, they wouldn't cover 1 of my cars because it's a Kia, even though it has the Immobilizer. Other insurance agents are covering Kias/Hyundais. Don't use this Agency! UPDATE: If State Farm was not going to cover my Kia, why did you send me a detailed quote in October, 2023 which includes the Kia?"

"We switched our insurance thinking we were saving money. Then when our boat policy was issued, the premium was almost double. I was told it was entered wrong as a runabout in lieu of a bass boat. When they corrected it, the price was more. However, all of our back-and-forth email correspondence clearly shows bass boat - they are the ones who entered it wrong into their underwriting system. Therefore, the mistake is on them not me. Susan and team made no effort to rectify the mistake. This was their error; she should have given up some of the commission she earned to compensate for the mistake, but that didn't happen. We were forced to pay the extra premium to keep our coverage. Our house insurance turned out to be higher as well. Makes you wonder how often they do this to reel you in. I do not recommend using this agent."

"I have spoken to everyone in office even the owner. They are all so polite and amazing!! They all keep me on my toes,when it comes to keep up with my payments. Thank You All!!"

"I am very happy with State Farm Insurance. They have the best price and great customer service. I would certainly recommend them."

"Great service and competitively priced against the others"

"Always helpful!"

"Susan Daigle and her team are professional, patient and responsive. We were searching for auto and home insurance and their attention to detail and concern for our needs were excellent."

"The staff is wonderful! But what I love the most about them is how quick they respond to my questions and requests! They are so supportive and explain with detail all their answers"

"Great rates and great customer service. Always responsive to any questions. I highly recommend!"

"Reacquainted with State Farm after 15 years So far so good ... 5 words that summarize my experience ; professional, accessible, responsive, friendly and competitive."

"In today’s day and age good customer service Is pretty much non existent. But not with this agency, they are grade A. I recently switched from another insurance carrier and they have met all my needs with better coverage and cheaper rates. Taylor V. is an extremely prompt and thorough agent."

"Susan and Taylor from State Farm were wonderful to work with. They not only helped me get affordable insurance for my nonprofit (ThunderKats Craft Club), but made a huge donation of items to put in our ThunderKits (we donate to victims of violence or poverty seeking emergency shelter). They also saved us hundreds on our personal insurance as well. They are friendly, caring, and responsive. I don't usually give reviews, but they deserve a good one. I certainly recommend giving them a call if you are looking into getting/ changing insurance."

"Fortunately, I haven't had to utilize my insurance often, but both when I was rear-ended a few years ago and when I needed a homeowner insurance document quickly for a refi recently, Susan answereed the phone and got things taken care of immediately. I really appreciate the service! We get a nice discount for having both auto and home insurance with her as well. Also, I did price compare with others before we moved to State Farm about 6 years ago and they were also well-priced. Highly recommended!"

"So far, so good. I just switched over insurance. Sydney was very kind and helpful."

"Susan and her team are fantastic! Their expertise and attention to detail show in all they do. I have worked with their office for many years, and consistently am impressed by her team. You can always tell they love their job and they truly care for their clients."