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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jesse Dog

May 6, 2024

5  out of  5 rating by Jesse Dog
"It's a genuine pleasure to have Susan Daigle and her team working for us. All of her employees are great and know what they're doing bt, if you want someone that speaks plain and direct, talk to Jeff. He's all business, no fluff. My kind of a person. I've been with State Farm since my 16th birthday, it's 47 years later and I have nothing but good things to say about them."
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April 16, 2024

1  out of  5 rating by Greg
"Called to cancel my insurance after a massive price increase for no reason (no claims). The guy who took the call made a stupid comment about people switching every 6 months not getting the best rates (I had been with them for years). The comment was both unprofessional and illogical since I just got a massive increase after having been with them for years. Made me wonder if he was mentally handicapped. He ended up not processing the cancelation correctly. I had to call back and get another woman to properly finish the job. Total fail."
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March 6, 2024

1  out of  5 rating by H F
"Poor service and experience. Property Claim damage took 4 months to be resolve. Unresponsive to mutiple calls and numerous emails to claims adjuster and agent's office. Required escalations to move the dial on the claim. Adjuster indicated understaff and lacked resources to handle claims loads. Agent didnt submit documentation for discount review when it was confirmed via email & stated underwriters review would take up to 30 days for underwriter to review. Statefarm nor agent missing correct or missing documentation when the claim adjuster had confirmed had all the documents and forwarded to the agent to submit for discounts. Requested several updates directly from agent for status after 45 days was advised office or agent never submitted to underwriters as led to believe in the emails. Office scrambled needed to contact my contractor who was out of the country when they realized didnt have the documents after 45 have passed. Located the discount information on Google in a few minutes the roof shingle does qualify Starefarm discount on thier website by manufacturer and class rating and didnt take 30 days. Ongoing and 2 months + pending. Still have not heard back from agent. Overall disappointment and gaps as you will only hear from claims dept. manager if submitted a poor survey but not during the claims process."
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Tom Nolan

November 21, 2023

1  out of  5 rating by Tom Nolan
"Got a competitive quote from State Farm in the mail. But when I called for a more formal quote, they wouldn't cover 1 of my cars because it's a Kia, even though it has the Immobilizer. Other insurance agents are covering Kias/Hyundais. Don't use this Agency! UPDATE: If State Farm was not going to cover my Kia, why did you send me a detailed quote in October, 2023 which includes the Kia?"
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Karen hefele

August 21, 2023

1  out of  5 rating by Karen hefele
"We switched our insurance thinking we were saving money. Then when our boat policy was issued, the premium was almost double. I was told it was entered wrong as a runabout in lieu of a bass boat. When they corrected it, the price was more. However, all of our back-and-forth email correspondence clearly shows bass boat - they are the ones who entered it wrong into their underwriting system. Therefore, the mistake is on them not me. Susan and team made no effort to rectify the mistake. This was their error; she should have given up some of the commission she earned to compensate for the mistake, but that didn't happen. We were forced to pay the extra premium to keep our coverage. Our house insurance turned out to be higher as well. Makes you wonder how often they do this to reel you in. I do not recommend using this agent."
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Janice Turner

February 16, 2023

5  out of  5 rating by Janice Turner
"I have spoken to everyone in office even the owner. They are all so polite and amazing!! They all keep me on my toes,when it comes to keep up with my payments. Thank You All!!"
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Leisa Triplett

January 26, 2022

5  out of  5 rating by Leisa Triplett
"I am very happy with State Farm Insurance. They have the best price and great customer service. I would certainly recommend them."
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Dan Dan

January 26, 2022

5  out of  5 rating by Dan Dan
"Great service and competitively priced against the others"
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Cheryl “Cher” Merrick

September 19, 2021

5  out of  5 rating by Cheryl “Cher” Merrick
"Always helpful!"
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Mike Garavalia

March 11, 2021

5  out of  5 rating by Mike Garavalia
"Susan Daigle and her team are professional, patient and responsive. We were searching for auto and home insurance and their attention to detail and concern for our needs were excellent."
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guisela rodriguez

March 10, 2021

5  out of  5 rating by guisela rodriguez
"The staff is wonderful! But what I love the most about them is how quick they respond to my questions and requests! They are so supportive and explain with detail all their answers"
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Mike Lemons

March 10, 2021

5  out of  5 rating by Mike Lemons
"Great rates and great customer service. Always responsive to any questions. I highly recommend!"
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Will Rosa

January 19, 2021

5  out of  5 rating by Will Rosa
"Reacquainted with State Farm after 15 years So far so good ... 5 words that summarize my experience ; professional, accessible, responsive, friendly and competitive."
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Tiana Hutchins

October 22, 2020

5  out of  5 rating by Tiana Hutchins
"In today’s day and age good customer service Is pretty much non existent. But not with this agency, they are grade A. I recently switched from another insurance carrier and they have met all my needs with better coverage and cheaper rates. Taylor V. is an extremely prompt and thorough agent."
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Megan Augustin

October 22, 2020

5  out of  5 rating by Megan Augustin
"Susan and Taylor from State Farm were wonderful to work with. They not only helped me get affordable insurance for my nonprofit (ThunderKats Craft Club), but made a huge donation of items to put in our ThunderKits (we donate to victims of violence or poverty seeking emergency shelter). They also saved us hundreds on our personal insurance as well. They are friendly, caring, and responsive. I don't usually give reviews, but they deserve a good one. I certainly recommend giving them a call if you are looking into getting/ changing insurance."
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Steve C

October 16, 2020

5  out of  5 rating by Steve C
"Fortunately, I haven't had to utilize my insurance often, but both when I was rear-ended a few years ago and when I needed a homeowner insurance document quickly for a refi recently, Susan answereed the phone and got things taken care of immediately. I really appreciate the service! We get a nice discount for having both auto and home insurance with her as well. Also, I did price compare with others before we moved to State Farm about 6 years ago and they were also well-priced. Highly recommended!"
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Thomas Baker

August 4, 2019

4  out of  5 rating by Thomas Baker
"So far, so good. I just switched over insurance. Sydney was very kind and helpful."
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Alissa Moore

September 14, 2017

5  out of  5 rating by Alissa Moore
"Susan and her team are fantastic! Their expertise and attention to detail show in all they do. I have worked with their office for many years, and consistently am impressed by her team. You can always tell they love their job and they truly care for their clients."